Terms and Conditions

Welcome to Toronto Airport Limo Flat Rate. By using our website, booking our services, or engaging with our staff in any capacity, you agree to the following Terms and Conditions. Please read them carefully before proceeding with any reservation.

  1. Booking Process

1.1. All reservations should be made at least 2 hours in advance to ensure vehicle availability.
1.2. Bookings can be made through:

1.3. Bookings made via email, SMS, WhatsApp, or fax are not guaranteed and will not be treated as confirmed. We are not liable for missed pickups or no-shows resulting from these unapproved methods.

  1. Fare Structure

2.1. Fares to/from Toronto Pearson International Airport are based on fixed rates according to zones.
2.2. Trips beginning and ending at non-airport locations are calculated using our internal pricing matrix.
2.3. All rates include applicable HST (Harmonized Sales Tax).
2.4. Gratuity is not included and is at the discretion of the client.

  1. Vehicle Policies

3.1. All vehicles are strictly non-smoking. Smoking by either passengers or chauffeurs is prohibited.
3.2. Consumption of alcoholic beverages in the vehicle is not allowed.
3.3. Requests for sedans, SUVs, or vans must be specified during booking.
3.4. SUV or van requests may incur additional charges (e.g., $15 or more, depending on location).
3.5. Requests for specific drivers cannot be guaranteed.

  1. Pets & Allergies

4.1. If you are traveling with a pet, please inform us at the time of booking.
4.2. If you have allergies (e.g., to perfumes, smoke, air fresheners), let us know in advance so we can try to accommodate your needs.

  1. Waiting Time Policy

5.1. We offer a 10-minute grace period for all pickups.

  • Minutes 11–15: $1.00 per minute
  • Thereafter: $0.50 per minute
    5.2. For scheduled home or office pickups, our vehicle will arrive at least 5 minutes prior to your requested time. If we are late without prior notice, your ride may be eligible for compensation.
    5.3. This guarantee does not apply to downtown no-standing/no-parking zones where waiting is restricted.
  1. Additional Charges

6.1. Requests involving multiple stops are subject to a minimum $15 per stop.
6.2. If the client requests to use Highway 407 ETR, the toll amount will be added to the fare based on current ETR charges.
6.3. Undisclosed information (e.g., number of passengers or luggage size) may lead to extra charges or rescheduling delays.

  1. Payments

7.1. Payment is due at the time of service unless prepaid or booked via a corporate account.
7.2. Accepted payment methods include:

  • Cash
  • Debit
  • Visa / MasterCard / American Express
    7.3. All transactions are final. Refunds, if applicable, are governed by our Refund Policy.
  1. Service Availability

8.1. While we strive to meet all bookings, Toronto Airport Limo Flat Rate reserves the right to decline or cancel any booking at its sole discretion due to unavailability, safety concerns, or incomplete booking details.
8.2. No compensation is offered for booking denials or suspensions made in line with our policies.

  1. Limitation of Liability

9.1. We are not liable for missed flights, personal losses, or delays caused by unforeseen circumstances including but not limited to:

  • Heavy traffic
  • Weather conditions
  • Vehicle breakdowns
  • Flight delays or incorrect client-provided information

9.2. In no event shall our liability exceed the total cost of the fare paid.

  1. Force Majeure

We are not responsible for any failure to perform or delay in service due to circumstances beyond our control, including but not limited to acts of nature, road closures, strikes, pandemics, or government restrictions.

  1. Customer Responsibility

11.1. Clients are responsible for:

  • Providing accurate pickup and drop-off details
  • Being ready at the pickup location on time
  • Notifying us in advance of changes or cancellations
    11.2. We recommend scheduling your ride with adequate time to reach your destination, especially during peak hours or bad weather. Our agents can provide guidance, but the final responsibility lies with the client.
  1. Governing Law

These Terms and Conditions are governed by the laws of the Province of Ontario, Canada. Any disputes arising from the use of our services shall be resolved under the jurisdiction of Ontario courts.

Contact Us

For questions about our Terms and Conditions or to make a booking:
Email: [email protected]
Phone: 647-802-6766
Website: torontoairportlimoflatrate.com

 

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